Thank you for shopping with Molly! Here are some important notes to ensure a smooth transaction: 1. 【Confirmation of Your Total】 Please confirm your total with me before paying. Change the quantity from 1 to your total and then check out. 2. 【Payment Timing】 Make sure check out before you leave or the live ends. If the order remains unpaid after the live stream ends, it will be automatically canceled, and the items will be made available for resale. If you want to keep your basket, please let me know before you leave and pay a deposit of 20%-50% of your basket. 3. 【Cancellation Policy】 Please take responsible for your claim. Once an order is placed, it cannot be canceled, esp the crystals claimed on the crystal market or mall. Because I need to pay for it in advance. You cancellation will make me suffer a terrible lost. Fulfilling your order requires the coordinated effort of our entire team, consuming significant manpower. Therefore, we are unable to accommodate order cancellations. Your understanding is appreciated. 4. 【Customer Support】 For any post-sales inquiries or issues, please reach out to my IG: isla72256 or Tik Tok account: @molly.crystaljewelry. To ensure the smooth flow of the live stream and to avoid delays for other customers, post-sales issues are not handled during the live stream. We appreciate your cooperation. 5. 【Shipping Policy】International shipping is available. Items are usually shipped by air, taking about 7-20 days. Sometimes it will take longer due to the shipping destination or festival. if you require for sea shipping, please contact with me. About Feedback Customers satisfaction is very important to us! If you have any problems or questions, please let me know in time. And we will do our best to solve the problem and a satisfying answer will be given. If you are satisfied with your purchase, please leave us a positive feedback, post videos and share our channel. From time to time, gifts will be offered to our customers who support us. Thank you for your understanding and cooperation. If you have any further questions or need assistance, please feel free to contact us. We are always here to assist you!
